Frequently Asked Questions

A1: Cargo Cage LTD offers a comprehensive range of logistics services, including Canadian and cross-border shipping, full truckload (FTL) and less-than-truckload (LTL) shipments, same-day and expedited shipping, temperature-controlled and hazardous materials shipping, intermodal services, warehousing and distribution, and freight brokering. Our diverse services ensure we can meet all your transportation needs efficiently and reliably.

A2: We use innovative technology to provide real-time tracking of your shipments. You can monitor your shipment’s status through our online portal, which offers transparency and peace of mind. Additionally, we provide proactive updates to keep you informed every step of the way, ensuring a seamless shipping experience.

A3: Yes, Cargo Cage LTD offers same-day and expedited shipping services for urgent transportation needs. Our efficient processes and strong network of reliable carriers ensure your shipments reach their destination promptly and safely, minimizing delays and maximizing customer satisfaction.

A4: We serve all regions within Canada and cross-border locations in the USA. Our extensive network and strategic locations in major provinces like British Columbia, Alberta, and Ontario enable us to provide efficient and reliable shipping services across North America.

A5: Yes, we specialize in handling hazardous materials and temperature-sensitive shipments. Our experienced team is trained in the proper handling, packaging, and transportation of these materials, ensuring compliance with all safety regulations and providing secure delivery.

A6: Yes, Cargo Cage LTD offers comprehensive warehousing and distribution services. Our state-of-the-art facilities are equipped to handle a variety of goods, offering storage, inventory management, and distribution solutions to streamline your supply chain operations and improve efficiency.

A7: You can request a shipping quote through our online form, phone, email, or WhatsApp. Our team will respond quickly with a detailed estimate, ensuring you have all the information needed to make informed decisions about your shipping requirements.

A8: Our customer service is exceptional due to our dedicated support team, proactive communication, and personalized approach. We prioritize customer satisfaction by providing timely updates, addressing inquiries promptly, and offering tailored solutions to meet your unique logistics needs. Cargo Cage LTD is committed to delivering an outstanding customer experience.

A9: Yes, we offer intermodal transportation services that combine rail and truck transportation. This approach provides flexibility, cost efficiency, and reduced environmental impact, ensuring your cargo reaches its destination efficiently and sustainably.

A10: We use a variety of specialized equipment, including flat decks, dry vans, reefers, and heavy haul equipment. This enables us to handle diverse shipping needs, from temperature-sensitive goods to oversized and heavy cargo, ensuring safe and efficient transportation.

A11: At Cargo Cage LTD, customer complaints or issues are handled through our dedicated support team. We focus on prompt resolution and customer satisfaction, addressing concerns quickly and effectively to maintain a high level of service quality and trust.

A12: Yes, we provide freight brokering services to connect you with reliable carriers. Our strong network and industry expertise ensure we can find the best transportation solutions for your specific needs, enhancing efficiency and reliability in your supply chain.

A13: Cargo Cage LTD has specialized equipment and expertise for managing large or oversized cargo. Our team is experienced in handling complex shipments, ensuring safe and efficient transportation of heavy and oversized items, meeting all regulatory requirements.

A14: Yes, we proudly display our certifications and industry accreditations to establish credibility and demonstrate our commitment to excellence. These certifications reflect our adherence to industry standards and best practices, ensuring high-quality service for our clients.

A15: We communicate with customers through proactive updates, real-time tracking, and dedicated customer support. Our team ensures you are informed at every stage of the shipping process, providing transparency and peace of mind.